FRIENDLY SERVICE, SKILLED SERVICE, FAST REPONSE

Terms and Conditions

Here are the terms of using the Ginger Plumber & Heating service.

Quote Validity

Your quote will be provided in a PDF document format. This price is valid for 30 days from the date on the quote unless otherwise agreed and noted on the document supplied.

Payment Terms

A deposit of 30% of the total quote is required in advance of work commencing, with a second payment on completion of the 'first fix' on works of a value greater than We are unable to provide a credit facility.

Unpaid invoices will be referred to a debt collection agency and registered on the national register if a legal proceeding is necessary with all costs being added to the invoice.

Bookings and Cancellations

A minimum 15% will be payable if a booking is cancelled after an order has been processed.

Installation

Every effort will be made to install equipment as quickly as possible. The completion date is an approximation, and therefore failure to complete the works on a given date shall not render us liable for damages, lost time or any other consequential loss.
During installation it may be required to route under floor boarding and in wall cavities. Whilst every endeavour is made to reduce any inconvenience, it may be necessary for carpets, floor coverings or decorations to be removed for access. Dust sheets will be used where possible

Customer Responsibility

It is the customer's responsibility to notify the engineer of the location of any pipes or cables, which may be damaged during the installation. No responsibility can be accepted for damage to said pipes or cables or for the consequential damage to property or fitting unless notification has been given in advance.

Access

Access to all areas should be given without delay, within normal working hours. Areas where possible must be cleared of furniture and personal/business possessions before on on the engineer's arrival. The cost of such clearance is not included in your quote.

Warranty

There is no warranty supplied materials, however there is a 12 month warranty on workmanship. Therefore faulty materials though possibly covered by a manufacturers warranty, will still be chargeable for fault finding, supply and replacement.

Complaints or Damage

Any issues arising from work completed, must be reported in writing within 3 days of finish.